Policies, Terms and Conditions

SAHRÉ

Safety. Health. Responsibility.

Shipping & Delivery Policy

At SAHRÉ, we aim to dispatch all orders within 2–4 business days. Standard and express shipping options are available at checkout.

Shipping Fees: We offer a flat shipping rate of $7.95 and free shipping on orders over $75. Bulk orders/products are calculated at checkout based on destination and delivery method.
Delivery Timeframes: Vary by location. Most Australian metro areas: 3–7 business days. Regional or remote areas may take longer.
Couriers: We use reputable providers (e.g. Australia Post, Sendle, etc.) and provide tracking where available.
Delays: SAHRÉ is not liable for delays caused by third-party carriers, customs, or natural events.

Please contact us at info@sahre.com.au if your delivery appears lost, damaged, or incorrect.

Retail Payment Terms

Payment must be made in full at checkout before any products are dispatched. No order will be shipped until payment has been received and confirmed.

Warranty Policy

Our products are designed with quality, comfort, and care in mind. SAHRÉ offers a 30-day warranty against manufacturing defects.

This warranty excludes normal wear and tear, misuse, or accidental damage.
If a fault occurs, please contact us at info@sahre.com.au with proof of purchase and a description of the issue.

We may offer a replacement, repair, or refund at our discretion.
This warranty is in addition to your rights under Australian Consumer Law.

Health & Safety Disclaimer

SAHRÉ products, including hearing protection earmuffs, are intended for use under parental supervision.

  • Always use products as intended.
  • Keep components out of reach of unsupervised children.
  • SAHRÉ accepts no liability for injury or loss resulting from improper use.

Privacy Policy

SAHRÉ respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles.

What We Collect:
Name, contact details, shipping address, payment information, and any other details voluntarily provided.

How We Use It:
To process orders, communicate with you, improve services, and meet legal obligations.

Data Storage & Use:
Your data is securely stored and only used for order fulfilment, communication, and legal compliance. We never sell or rent your information.

Access & Corrections:
You may request access to or correction of your personal data at any time by contacting info@sahre.com.au.

Terms of Service

By purchasing from SAHRÉ, you agree to the following:

  • You are responsible for ensuring the correct and safe use of products.
  • All content and materials on our website are the property of SAHRÉ.
  • We reserve the right to cancel or refuse orders at our discretion.
  • Prices and availability are subject to change without notice.
  • Use of this site and our products is at your own risk, and SAHRÉ is not liable for misuse or improper handling.

Scams and Unauthorised Products

Please only purchase SAHRÉ products through our official webstore www.sahre.com.au
or through one of 'Our Trusted Partners' If in doubt, contact us directly at info@sahre.com.au.

We will never contact you asking for gift cards, additional payments, or personal information.

Environmental & Sustainability Policy

We believe in protecting what matters most — our children and our planet.

  • Our products are BPA-free, phthalate-free, PFAS-free, and made from non-toxic materials.
  • Packaging is minimal and recyclable where possible.
  • We work with ethical suppliers and continually evaluate ways to reduce our environmental impact.

Wholesale & Reseller Policy

  • Wholesale orders available to approved resellers.
  • Minimum order quantities apply.
  • Wholesale pricing is confidential and subject to approval.
  • SAHRÉ branding must be respected in all marketing.
  • Goods may not be sold below retail price without permission.

Contact info@sahre.com.au for wholesale enquiries.

Wholesale Payment Terms

  • Full payment due within 14 days from invoice date unless agreed otherwise.
  • Prices are in AUD and exclusive of GST.
  • Late payments may incur a 2% monthly fee.
  • Title of goods remains with SAHRÉ until full payment is received.
  • Invoice disputes must be raised in writing within 7 days.

Custom Order Policy

  • Custom orders may be accepted on request.
  • A 50% deposit may be required.
  • Lead times vary depending on complexity.
  • Custom orders are non-refundable, except in the case of defects.

Social Media & Marketing Disclaimer

By tagging or submitting content to SAHRÉ, you grant permission for us to use your content in marketing.

  • You retain ownership of your content.
  • We credit creators where possible.
  • Notify us if you do not wish to have your content used.

Intellectual Property Notice

All branding, product innovations and designs are the intellectual property of SAHRÉ™.

  • Reproduction, resale, or use without permission is prohibited.
  • We actively protect our IP under Australian law.
  • Use of our materials requires written approval.

Website Terms of Use

  • Content on our website is for general information only.
  • Do not misuse the site or attempt unauthorised access.
  • Third-party links are not our responsibility.
  • All content is owned or licensed by SAHRÉ.

Cookies Policy

We may use cookies and similar technologies to enhance your browsing experience.

  • Cookies help us understand traffic via tools like Google Analytics.
  • You may disable cookies via your browser.
  • No personal data is collected via cookies unless voluntarily provided.
  • By using our site, you consent to cookie use.

Pre-Order Terms

  • Full payment is required at time of pre-order.
  • Estimated delivery dates may vary.
  • Refunds available if delays exceed 30 days or item cannot be delivered.
  • Pre-orders are otherwise non-refundable unless faulty.

Gift Card / Voucher Terms

  • Valid for 3 months from issue date unless stated otherwise.
  • Not redeemable for cash or refunds.
  • Cannot be combined with other discounts unless noted.
  • Lost vouchers cannot be replaced.

Affiliate / Referral Terms

  • Commissions paid on completed, non-refunded transactions.
  • Self-referrals and fraudulent use will be disqualified.
  • We may change or end the program at any time.
  • Affiliates must comply with ACCC disclosure guidelines.

Event or Workshop Terms

  • Participation is at your own risk.
  • No refunds for cancellations within 7 days.
  • SAHRÉ may cancel or deny entry at its discretion.
  • Photography or video may be used in promotions unless you opt out.

Sales and Promotions

  • Promotions are valid only for the stated time and products.
  • Not redeemable for cash or transferable.
  • May be limited to one use per customer.
  • SAHRÉ reserves the right to cancel, amend, or restrict offers.
  • Promotions are subject to stock availability.
  • Cannot be combined unless stated otherwise.